Privacy Policy for Velo Blue Pool Care Effective Date: February 24, 2026

Velo Blue Pool Care (“we,” “us,” or “our”), operating as Velobluepoolcare LLC, values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website https://velobluepools.com or our pool maintenance services in Texas.

This policy aligns with applicable Texas privacy laws, including the Texas Data Privacy and Security Act (TDPSA), and other relevant regulations (including TCPA for communications).

By using our website or services, you agree to the practices described below.

1. Information We Collect We collect the following types of information when you interact with us:

Personal Identifiers: Name, email address, phone number (including mobile), and mailing address.

Service Details: Information about your pool or property (such as address, pool type/size, access instructions, or service history) needed to schedule and perform services.

How We Collect Information:

Through forms on our website.

By phone, email, text, or in-person communication.

Providing your mobile phone number (e.g., when requesting a quote, scheduling a service, or discussing your pool care) constitutes your consent for us to use it for service-related communications (see SMS details below).

2. How We Use Your Information We use the information we collect to:

Schedule and provide pool cleaning, repair, maintenance, and related services.

Communicate about appointments, invoices, service updates, or reminders.

Respond to inquiries and provide customer support.

Improve our service quality and operations.

SMS/Text Messaging Opt-In and Use Details: By providing your mobile phone number in connection with our services (e.g., during quote requests, scheduling, or account setup), you provide prior express consent to receive transactional SMS/text messages from us. These may include non-marketing messages such as: appointment confirmations and reminders, service updates or rescheduling notifications (e.g., due to weather), completion alerts, payment reminders, or customer support responses related to your pool services.

We do not send promotional or marketing SMS unless you separately provide explicit opt-in consent for those purposes. Message frequency is limited to what is reasonably necessary for your services (typically 1–5 messages per month). For full SMS terms, including message & data rates disclosure, carrier disclaimers, opt-out instructions (reply STOP), and age requirements (18+), see our Terms of Service at https://velobluepools.com/terms (or the equivalent page).

We do not use your phone number or other data for unrelated marketing without additional consent.

3. How We Share Your Information We do not sell, rent, or share your personal information (including mobile phone numbers or other mobile info) with third parties for marketing, targeted advertising, or any unrelated purposes. We do not engage in the sale of personal data or sensitive personal data as defined under applicable laws, including TDPSA.

Mobile Phone Number / Mobile Info Sharing Statement: Your mobile phone number is treated as personal information and is not shared with third parties except in these limited circumstances:

To service providers who assist with our operations (e.g., scheduling tools, payment processors, or SMS delivery platforms), solely under strict confidentiality agreements and only as necessary to provide services to you (e.g., sending appointment reminders via an authorized platform).

To comply with applicable laws, court orders, or legal requests.

To protect our rights, property, or safety, or that of others (e.g., in emergencies or service-related disputes).

We do not share mobile numbers for any other purpose, including marketing by third parties.

4. Data Storage and Security We store customer information securely in our management systems and use reasonable safeguards, such as encryption where appropriate, secure servers, and access controls to protect against unauthorized access.

Information is retained only as long as necessary for providing services, resolving disputes, or meeting legal requirements—typically up to one year after your last service, unless longer retention is required by law.

5. Your Privacy Rights (Texas Residents) Under applicable Texas privacy laws (including the TDPSA where relevant), Texas residents may have rights regarding their personal data, such as:

The right to know what personal data we collect and how it is used.

The right to request deletion of personal data, subject to legal exceptions (e.g., if needed for service records or legal compliance).

The right to opt out of certain processing (though we do not sell personal data or use it for targeted advertising/profiling).

Protection against discrimination for exercising these rights.

Since we do not sell personal data, certain opt-out rights do not apply. To exercise any available rights or submit questions/requests, contact us at:

Phone: (726) 600-8463

Email: [email protected]

We will respond to verifiable requests in a timely manner consistent with legal requirements.

6. Opting Out of Communications You may opt out of non-essential communications (including SMS/text messages) at any time by:

Clicking the “unsubscribe” link in emails (if applicable).

Contacting us by phone or email.

Replying “STOP” (or UNSUBSCRIBE, END, CANCEL) to any text message—we will process promptly and cease non-essential texts (a confirmation may be sent).

For help with SMS, reply HELP to a message or contact us directly.

7. Website and Cookies Our website may use cookies or similar technologies to improve user experience, analyze basic traffic, or remember preferences. You can manage cookie preferences through your browser settings.

We do not track users across third-party websites or respond to “Do Not Track” browser signals beyond standard practices.

8. Children’s Privacy Our services are not directed toward individuals under 16 years of age. We do not knowingly collect personal information from minors. If you believe we have unintentionally collected such data, contact us immediately to request deletion.

9. Updates to This Policy We may update this Privacy Policy periodically to reflect changes in our practices, operations, or legal requirements. The updated version will be posted here with a revised “Effective Date.” We encourage you to review it occasionally.

10. Contact Us Velo Blue Pool Care Velobluepoolcare LLC 703 Pebble Creek Lane Mesquite, TX 75149 Phone: (726) 600-8463 Email: [email protected] Website: https://velobluepools.com

If you have any questions about this policy or our privacy practices, please reach out—we're here to help!